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Query Resolution System.

Queries Sorted

Resolve issues, improve delivery, manage your workload and track your data with the DigiQ Query Resolution System.

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Features

Some of the main features include:

  • INSTANT ACTIVATION
  • REPORTING
  • USER AND ADMIN ACCESS
  • SOCIAL LOGIN
  • ROLES AND PERMISSIONS
  • SECURITY

We assist you with integrating query resolution into your workflow.

INSTANT ACTIVATION

Our solution can be deployed quickly, which provides you and your organisation with an immediate solution without unnecessary complications, irrespective of industry.

Create Specific ticketing Settings

Every industry requires specific set features which can be enabled and disabled to holistically define your workflow.

Create Sub-categories and Custom Fields

Optimising your categories ensures that the tickets reach the right users based on custom fields for user profiles set by you.

Define levels of severity / urgency, with related turn-around times

Prioritising will boost your effeciency. DigiQ helps you identify levels of importance and severity of your tickets.

Email settings and templates

Link a new or existing email account to distribute email notifications. Create, link and edit email templates.

Security

Secure authentication, IP blocking and more.

Shake It

Your administrators can:

  • Create, edit and reset passwords of user accounts
  • Access and search a knowledge base of potential solutions to queries
  • Create new tickets
  • Choose the respective department or category for quicker resolution time
See All
Shake It

Your users can:

  • Create and maintain solutions queries in the knowledge base
  • Get notified when a ticket gets created
  • Filter, search, view, edit, archive, delete, print and respond to tickets
  • Connect with the correct department
  • Rate the quality of service
See All

Contact us today to start resolving queries effectively.

Managing queries can sometimes be challenging; it is labour intensive, time-consuming, difficult to track and report on, especially if you handle a variety of user, customer or client queries.


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Pricing

Tailored for your organisation

Min of 50 users

R128
  • Per user per month
  • Full system access
  • Server & hosting
  • Online & telephonic support
  • System branding
  • T & C's apply

Up to 100 users

R79
  • Per user per month
  • Full system access
  • Server & hosting
  • Online & telephonic support
  • System branding
  • T & C's apply

Up to 250 users

R55
  • Per user per month
  • Full system access
  • Server & hosting
  • Online & telephonic support
  • System branding
  • T & C's apply

Up to 500 users

R38
  • Per user per month
  • Full system access
  • Server & hosting
  • Online & telephonic support
  • System branding
  • T & C's apply

Up to 1000 users

R24
  • Per user per month
  • Full system access
  • Server & hosting
  • Online & telephonic support
  • System branding
  • T & C's apply

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