Your administrators can:
- Create, edit and reset passwords of user accounts
- Access and search a knowledge base of potential solutions to queries
- Create new tickets
- Choose the respective department or category for quicker resolution time
Holistically cultivate exceptional service and customer support.Learn More ›
Our solution can be deployed quickly, which provides you and your organisation with an immediate solution without unnecessary complications, irrespective of industry.
Every industry requires specific set features which can be enabled and disabled to holistically define your workflow.
Optimising your categories ensures that the tickets reach the right users based on custom fields for user profiles set by you.
Prioritising will boost your effeciency. DigiQ helps you identify levels of importance and severity of your tickets.
Link a new or existing email account to distribute email notifications. Create, link and edit email templates.
Secure authentication, IP blocking and more.
Managing queries can sometimes be challenging; it is labour intensive, time-consuming, difficult to track and report on, especially if you handle a variety of user, customer or client queries.
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Tailored for your organisation